Privacy Policy

Effective Date: [01-05-2025]

At Minerals Heaven, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website (www.mineralsheaven.com), you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information from you to fulfill orders, improve our website, and provide exceptional service. The types of information we may collect include:

a. Personal Information

Full name
Shipping and billing address
Phone number
Email address
Payment details (processed securely via third-party providers)
Order history

b. Automatically Collected Information

When you visit our site, we may automatically collect:

IP address
Browser type and version
Device type
Operating system
Pages visited and time spent
Referring URLs

We use cookies and similar technologies to gather this information. You may disable cookies in your browser settings, but doing so may impact your site experience.

2. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfill your orders
To send order confirmations, tracking updates, and customer support responses
To personalize your shopping experience
To improve our website functionality and user experience
To send marketing emails and promotions (with your consent)
To comply with legal obligations and protect our business from fraud or misuse

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We only share your data with trusted third parties as needed to operate our business:

Payment processors (e.g., Shopify Payments, PayPal)
Shipping carriers (e.g., USPS, UPS, FedEx)
Marketing platforms (for email and retargeting campaigns, with your permission)
Analytics tools (e.g., Google Analytics)
Fraud prevention services

All third parties are required to protect your information and use it only for the purpose it was provided.

4. Email Marketing and Communication

You may opt in to receive marketing emails, newsletters, or promotional messages from us. You may opt out at any time by:

Clicking the “unsubscribe” link in any email
Contacting us directly at support@mineralsheaven.com

Even if you opt out of marketing, we may still send you transactional emails related to your orders.

5. Data Security

We implement industry-standard security measures to protect your personal data:

Secure Socket Layer (SSL) encryption
PCI-compliant payment processing
Limited access to personal data by authorized personnel only

Despite these measures, no system is 100% secure. We cannot guarantee the absolute security of your data, but we take every precaution to safeguard it.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your information (where applicable)
Opt out of marketing communications

To make a request regarding your data, please contact us at support@mineralsheaven.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

Minerals Heaven Support Team
📧 Email: support@mineralsheaven.com
🕒 Monday–Friday, 9:00 AM to 6:00 PM (EST)